HOURLY RATES FOR TIERED SUPPORT
  TIER 1 TIER 2 TIER 3
On Site Regular Hours $100 / hour $200 / hour $300 / hour
On Site Weekend / After Hours $150 / hour $275 / hour $400 / hour
On Site Holidays $200 / hour $350 / hour $500 /hour
Remote Business Hours $35 / hour $75 / hour $110 / hour
Remote Weekend / After Hours $65 / hour $95 / hour $125 / hour
Remote Holidays $125 / hour $250 / hour $350 / hour
Prepaid 10 Hour Block $1,400 $2,600 $3,900
Prepaid 20 Hour Block $2,600 $3,000 $7,600
Prepaid 40 Hour Block $4,800 $9,600 $14,800
Prepaid 80 Hour Block $8,000 $17,600 $28,000
Block Hours may be used anytime* for remote or on-site help. If a higher tier is needed, credit is given for the time slot being used, and then the difference is charged hourly.